How do I cancel my subscription?
Open Account, choose Manage Billing, and cancel there. Your plan runs to the end of the period you have already paid for, and nothing you have made is deleted.
- Open Account, from the menu under your name.
- In the Billing card, choose Manage Billing. That opens the billing portal run by Stripe, who handle payments for us. On a Team plan, only an admin sees the Billing card.
- Cancel the plan there.
When it takes effect
At the end of the period you have already paid for. Until that date everything works as it does now, and Account shows the date the plan ends, with a Reactivate subscription button beside it if you change your mind.
What happens to your work
If you stop paying, your account stays open in read-only mode. Everything you have made stays there and stays downloadable, and resubscribing restores full access.
Files you have already downloaded are on your computer and stay yours either way.
Cancelling the plan is not the same as deleting the account. If you want the account and everything in it removed, there is a Delete Account card further down Account, and that one cannot be undone.