How do I update my card?
Your card lives on the billing page Stripe runs for us, because card details are never stored in Advocate360. Open Account, choose Manage Billing, and change the payment method there.
- Open Account, from the menu under your name.
- In the Billing card, choose Manage Billing.
- Add the new card, then set it as the default payment method.
If a payment has already failed
Add the working card the same way. Stripe tries the payment again on its own once there is a card that works, so there is nothing else to press. Your plan carries on in the meantime.
When there is no Billing card
- You are on the free trial. A trial takes no card, so there is nothing to update yet.
- You are on a team and not an admin. Billing belongs to the admins on a Team plan, so ask one of them.
The same page holds your invoices and the cancel button. Where do I find my invoices? covers the first, and How do I cancel my subscription? the second.
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